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The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills epub ebook

by Steven Johnson

The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills epub ebook

Author: Steven Johnson
Category: Skills
Language: English
Publisher: Sybex; 1 edition (April 30, 2007)
Pages: 240 pages
ISBN: 0470126353
ISBN13: 978-0470126356
Rating: 4.3
Votes: 696
Other formats: rtf txt doc lrf


Get the communication skills you need for career success with this unique book.

Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. Get the communication skills you need for career success with this unique book. Rainbolt rated it it was ok.

Johnson, Steven, 1981-The IT professional's business and communications guide : a real-world approach to Comp TIA A+ soft skills, Steven Johnson. p. cm. Includes index. ISBN 978-0-470-12635-6 (pb. 1. Electronic data processing ion. 2. Computer ation-Study guides.

Many A+ prep books cover soft skills, but this book is totally dedicated to the subject. Even if your problem area isn't in office politics, "The IT Professional's Business and Communications Guide" is a priceless "how-to" for everything ranging from dealing with rude customers to tactfully handling the angry person on the other end of the helpdesk line. Preparing you for exams and beyond, the valuable content delves into the issues that you'll face in corporate, retail, and remote support environments. With this approach, you'll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.

Prepare for the soft skills questions on the CompTIA A+exams. This book has helped me immensely in this area.

With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.

IT Professional's Business and Communications Guide : A Real-World Approach to Comp TIA A+ Soft Skills, Paperback by Johnson, Steven, ISBN 0470126353, ISBN-13 9780470126356, Brand New, Free P&P in the UK Get the communication skills you need for career success with this unique book. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers. Read full description. See details and exclusions.

Highly Desired Skill-96% of those surveyed said communication and interpersonal skills are the most important the most . About The Book: Soft skills are the often the most overlooked asset in the IT professional s toolbox.

Highly Desired Skill-96% of those surveyed said communication and interpersonal skills are the most important the most important contributor to achieving career success, according to IT. 53% of the companies surveyed by CIO magazine said they offer their IT staff non-IT training on a variety of soft skills. The ability to be a team player, communicate effectively with co-workers and customers, and problem solve are abilities often overlooked by the IT professional. Unfortunately, they are not overlooked by the those hiring the IT professionals.

The IT Professional's Business and Communications Guide. A Real-World Approach to CompTIA A+ Soft Skills. Тип: Текст PDF. Автор: Steven John on. Издательство: John Wiley & Sons Limited(2018).

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Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.
Reviews (7)
Tojahn
5 stars because this book delivers the goods.
Reading this book is getting me prepared for all types of communication scenarios.
The author did a fantastic job covering many communication topics.
It is an easy read and full of important information.
Many A+ prep books cover soft skills, but this book is totally dedicated to the subject.
Exactly what I was looking for.

Phain
Very good book for those wanting to improve their people skills. Yes, technical skills are important, but people/communication skills are equally, if not more important. I read an interesting newsclip a while back, claiming almost 2/3 of hiring managers would rather have someone with good soft skills and somewhat weaker technical skills than the other way around. Why? Technical skills are usually easier to teach.

The book features good scenarios on dealing with different types of co-workers, managers, customers as well as harassment and politics. Strongly recommended regardless of career choice.

Trash Obsession
Worth a read for anyone wanting to work in it. Gives a firm foundation on how to handle certain situations.

Quemal
Book is misleading. First, Locklin Tech recommended this book when it is just mostly "how to communicate with your customers". Well, you need a job first right? This is not "a guide" for those learning the scripts and lingo. Choose another book.

Angana
I have perused and read more than my fair share of A+ and other certification guides and none of them have given any thing more than lip-service to what is arguably the most important aspect of any service related profession: human relations. The "IT Professional's Business and Communications Guide" tackles this topic and its specific IT complexities head on.

After a quick review, I found the information presented in an interesting and extremely readable fashion. The situational problems presented within aren''t just common-sense scenarios but interesting tactics to use in negotiating with the customer, the manager, or your fellow IT professional.

Ice_One_Guys
Few things matter more when it comes to getting ahead in life in general--and the workplace in particular--than politics and perception. Navigating the sometimes murky morass of office politics has been a struggle for me, and I believe, many other IT professionals. This book has helped me immensely in this area.

Even if your problem area isn't in office politics, "The IT Professional's Business and Communications Guide" is a priceless "how-to" for everything ranging from dealing with rude customers to tactfully handling the angry person on the other end of the helpdesk line. My favorite chapter was the one which gives simple but priceless tips on grasping and effectively using IT team leadership.

Let's face it, most of us are geeks. It's a term that many of us bear with pride. Unfortunately, as geeks, we often haven't placed as much emphasis on social networking as we have on Cisco networking.

This book helps, a lot.

Golden freddi
The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills

This is a wonderful practical book that will help you anywhere that's PC related.

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